What is this policy?
When you use our services or contact us (online or in “the real world”), you trust us with your personal information which we take very seriously. We may collect and store this information about you to help us deliver the best possible service to you.

Here we will explain what information we collect, how we collect it and what we actually do with it.

By giving us your information, you are agreeing for us to process it in the ways described here.

Who are we?
ACS Print Group Pty Ltd is a Print Management Agency registered in Australia. ABN 51 630 418 950.

What information do we collect?
We collect personal information that helps us contact you, solve your print procurement problems and personalise our content for you. We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless we need to by law).

We collect contact details like your name, phone number and email address. The information we collect to personalise content for you. If we don’t need your information anymore, we will anonymise or delete it.

If you are giving us others’ personal information, please do so only if they agree to this policy.

When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system.

How do we collect information?
When you reach out to us through the phone, use our website or open our emails, you are telling us about yourself.

This can be through online enquiry forms or questionnaires when you download our resources.

We also use software like cookies to tell us how you use our website and how we can help you. As well as being delicious sweets, cookies are tiny digital identifiers that are automatically stored on your computer. These help us personalise our service to you and can be turned off or deleted at any time through your browser settings.

What do we do with this information?
Using your information:

We use all personal information legally, fairly and transparently and on this page we explain everything that we do with it. We will only use your information to give you the best print/ procurement service, which comes down to communicating with you and marketing our services to you. This includes:

• Giving you advice,
• Asking you for feedback, and
• Marketing

We do these through:
•Phone calls,
•Emails, and
•Snail mail (occasionally)

Storing your information:

We store your information securely, and only our staff and businesses we work with can access it. We use physical, electronic and management processes to keep your information safe. For example:

• Access to your information is protected by strict user logins
• Our servers are locked away with multiple physical safeguards
• All our staff are trained in information security, and
• We limit access to your information to only those who need it for the reasons stated above.

Sharing your information:

• We may from time to time share your information with a core few organisations that we work with to collect, process and use your information. These include:
• Data analysis (Google Analytics)
• Targeted Ads (Facebook & LinkedIn)
• Marketing content

Aside from these, we might also occasionally share your information with other contractors and groups like marketers, advisors and data storage providers, and only on a need-to-know basis. To find out how other groups use your information from our website, see their privacy policies (Google’s is here).

It’s possible that these groups store some of your information overseas (including the US) under different information privacy laws and disclosure obligations to Australia. If these groups ever breach Australian privacy laws, they won’t be accountable in Australia, and you won’t have any remedy available under Australian laws like the Privacy Act.

We will never sell your information (or give it away for free). If ACS Print Group is ever sold, your personal information will also be shared with the new owner.

Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility!

How to contact us?
We will do our best to keep your data up to date. You can view - and ask us to correct - any data we have about you. You can also ask us at any time to stop communicating with you.

If you’re unhappy with something we’ve done or you think we’re not following privacy laws, let us know and we’ll get back to you promptly to try and fix that. Just reach out at sales@acsprintgroup.com.au.

You can also make a complaint to the Office of the Australian Information Commissioner.

If this policy ever changes, we’ll update it here.

Thank you and we appreciate you taking the time to read our policy, if you have any concerns please contact us at sales@acsprintgroup.com.au.